1. Global Privacy Commitment
LYORAY respects the privacy and confidentiality of healthcare institutions, distributors, biomedical engineers, and clinical partners worldwide. This Privacy Policy details how we collect, handle, and safeguard technical specifications, contact credentials, and transactional documentation provided to us through inquiries, RFQs, and diagnostic consultations.
2. Information We Collect
When you submit a Request for Quote (RFQ) or contact our sales and engineering desk, we collect:
- Identity & Contact Data: Name, professional email address, telephone/WhatsApp number, WeChat ID, hospital or organization name, and destination country.
- Equipment & Service Specifications: Modality type (MRI, CT, Ultrasound), OEM manufacturer, host machine serial numbers, part/REF numbers, error codes, and technical failure descriptions.
- Logistics Data: Shipping addresses, customs clearance documentation, and delivery urgency timelines.
3. Use of Technical & Clinical Information
All diagnostic imagery, error log files, and equipment serial numbers provided during machine-down triage are treated as strictly confidential proprietary engineering data. We use this information exclusively for compatibility validation, component failure analysis, and international freight planning.
4. Zero Data Commercialization
LYORAY never sells, rents, or trades client or institutional data to third-party marketing organizations. Information is only shared with certified logistical carriers (e.g., DHL, FedEx, specialized cryogenic freight handlers) necessary to fulfill equipment delivery.
5. Security & Retention
Our digital infrastructure adheres to modern data security standards. Technical consultation records and RFQ documentation are securely stored with restricted access reserved exclusively for authorized biomedical personnel.
Have Questions Regarding Our Policies or Systems?
Our bilingual technical directors and biomedical leads are on standby 24/7.