Have an Equipment Issue?
Let Our Engineers Evaluate It for Free.
We are a dedicated team of seasoned biomedical engineers with decades of hands-on experience in MRI, CT, Ultrasound, and X-Ray modalities.
Tell us what problem, error code, or abnormal symptoms your machine is experiencing—we will evaluate it for you completely free of charge.
Whether pinpointing where the hardware breakdown lies, interpreting cryptic OEM error logs, checking whether component-level repair is viable, or providing the most cost-effective alternative, our engineers are here to assist.
100% Free Initial Problem Inspection
Zero consultation fee, zero obligation. We examine your error codes, symptoms, photos, or schematics upfront.
Root Cause & Fault Identification
We analyze failure patterns, circuit schematics, and board symptoms to accurately isolate the root issue.
Repairability & Cost-Saving Advice
We tell you honestly if chip-level repair can fix it—saving up to 70% compared to expensive OEM whole-assembly replacement.
Describe Your Equipment Problem
Fill out the details below. Our senior biomedical engineers will review your case, schematics, and error logs promptly.
How Our Free Diagnostic Evaluation Works
Fast, transparent, and direct engineering collaboration from first inquiry to problem resolution.
Submit Symptoms & Part Info
Fill in your system model, error codes, and symptoms. Attach board photos, error screen images, or error log files for fastest diagnosis.
Circuit Analysis & Triage
Our senior biomedical engineers cross-examine failure schematics, service manuals, and component tolerances to isolate root cause.
Actionable Solutions & Options
We provide an honest diagnostic report: whether chip-level repair will solve it, a fast part exchange quote, or certified tested replacement options.
What Equipment Issues Can We Diagnose & Resolve?
From component-level circuit faults to acoustic transducer restoration across all primary diagnostic modalities.
Ultrasound Systems & Probes
- • Acoustic lens delamination & air bubbles
- • Weak / dead piezo-electric crystals
- • 3D/4D motor & oil leakage issues
- • Beamformer board & power supply errors
MRI Systems & RF Coils
- • RF coil low SNR & cable fatigue
- • Pre-amp module failure & PIN diode burn
- • Gradient amplifier & RF amp trip faults
- • Chiller & coldhead pressure warnings
CT Scanners & Tubes
- • X-Ray tube arcing & filament breakdown
- • Detector module ring artifacts
- • Slip-ring optical communication errors
- • PDU & High Voltage generator issues
X-Ray & Surgical C-Arms
- • High Voltage tank & inverter breakdown
- • Flat panel detector calibration dropouts
- • Collimator lamp & blade motor errors
- • C-Arm orbital lock & steering faults
OEM Replacement vs. Component-Level Engineering
Why healthcare facilities worldwide leverage our chip-level repair lab instead of ordering full OEM replacement boards.
| Diagnostic Criteria | Typical OEM Approach | LYORAY Engineering Desk |
|---|---|---|
| Initial Problem Evaluation | Expensive diagnostic call-out fee ($800 - $2,500+) | 100% Free Initial Problem Inspection |
| Resolution Method | Replace the entire assembly or board stack | Pinpoint and repair specific micro-components, ICs, & capacitors |
| Total Repair Cost | $10,000 - $60,000+ for OEM complete boards | Saves 50% to 70% of replacement budget |
| Lead Time | 4 to 12 weeks back-order delay common | Fast bench turnaround (3-7 days standard) |
| Quality Guarantee | Standard 30-day part warranty | Full 90 to 180 Days Repair Warranty with QA Report |
Frequently Asked Questions
Everything you need to know about our free diagnostic evaluation process.
Is the evaluation really 100% free with no hidden fees?
Yes, absolutely. Our initial engineering assessment, symptom triage, error code interpretation, and repairability evaluation are completely free. If we determine that a board or probe can be repaired, we provide a transparent quote, and you decide whether you wish to proceed.
What files or photos should I provide for best results?
High-resolution photos of the equipment label (model, serial number), clear pictures of error messages or codes on screen, photos of suspect circuit boards or damaged probe lenses, and exported error text logs help our engineers diagnose your issue with highest accuracy.
How fast will your engineers get back to me?
Our engineering desk typically reviews and responds to submitted diagnostic inquiries within 2 to 4 business hours. For emergency hospital machine-down situations, you can also reach us immediately via WhatsApp or phone hotline.
What if the component is damaged beyond repair?
If a board, tube, or transducer has suffered irreparable internal physical damage, we maintain a massive warehouse of certified pre-owned, tested OEM replacement parts and probes available for immediate exchange or direct dispatch.
Do you provide a warranty on repairs and replacement parts?
Yes. All chip-level repairs and tested OEM replacement modules supplied by LYORAY come with a comprehensive 90 to 180-day warranty, complete with an ISO-compliant bench test quality report.
Need Urgent Assistance for Machine-Down Emergencies?
Our biomedical engineers are on standby for phone and WhatsApp video diagnostics.