Contact Medical Support
RAPID RFQ & ENGINEERING SUPPORT DESK

Connect Directly with Our Bio-Medical Team

Whether you need equipment pricing, replacement parts by REF number, chip-level circuit diagnostics, or urgent international logistics, our engineers are ready to assist.

Reach our sales engineers directly across phone, WhatsApp, WeChat, or email. We respond to urgent requests within 2 business hours.

COMMUNICATION CHANNELS

Global Inquiry Hub

Reach our sales engineers directly across phone, WhatsApp, WeChat, or email. We respond to urgent requests within 2 business hours.

Direct Engineering Hotline
+86 136 7190 1269

Available for emergency machine-down triage and technical consultations.

Official Sales & RFQ Email
ly@lyoray.com

Send purchase orders, RFQs, or equipment specification sheets.

Instant Messaging (WhatsApp)
+86 136 7190 1269 →

Fast-track high-priority part matching and warehouse inspection photos.

WeChat Business Desk
mmde77

Connect with our bilingual technical engineering leads.

Global Logistics & Dispatch
Worldwide Express & Dedicated Freight Dispatch

Equipped with ultrasonic cleaning chambers, cryogenic handling, and Mil-spec vacuum packaging facilities for direct shipment to 60+ countries.

Emergency Machine-Down (AOG) Service

Is your clinic or hospital experiencing an emergency equipment breakdown? Mark your request as urgent to trigger next-flight-out parts dispatch or immediate chip-level board testing.

ONLINE INQUIRY DESK

Submit an Inquiry or Request a Quote

Complete the form below. An assigned biomedical specialist will evaluate your technical specifications and respond promptly.

Protected under ISO 27001 data security. Your clinical information is treated with strict confidentiality.

2-Hour Rapid Technical Quote

Our bio-medical sales desk delivers comprehensive pricing, compatibility sheets, and freight estimates rapidly.

Worldwide Door-to-Door Freight

Air-express parts delivery and ocean container crating to hospitals and clinics across 60+ countries.

Guaranteed 30–180 Days Warranty

All pre-owned systems, repaired boards, and transducers include formal engineering warranty certificates.

ENGINEERING COMMITMENT & QUALITY PILLARS

Why Healthcare Providers & Engineers Rely on LYORAY

Strict medical standards, certified bio-medical testing, warranty coverage, and specialized crating for safe international delivery.

100% Engineer Tested

Every system and probe undergoes rigorous bench testing, acoustic element analysis, and phantom scanning under ISO 13485 standards.

QA Test Certificate Included

30 to 180 Days Warranty

Complete peace of mind with 90-day standard and up to 180-day extended warranties covering direct replacement, part repair, and tech support.

Hassle-Free Part Exchange

Mil-Spec Safe Packaging

Electrostatic-discharge (ESD) shielded, multi-layer high-density shock-absorbing foam, and heavy-duty ISPM-15 export wooden crating.

ShockWatch & TiltWatch Monitored

Worldwide Turnkey Shipping

Expedited air courier (DHL/FedEx) for replacement probes & boards; temperature-monitored cryogenic helium logistics for whole systems.

50+ Countries Supplied